ABOUT US AND SCOPE
PERSONAL DATA WE COLLECT AND HOW WE USE IT
When you visit or access our Sites and/or use the Services, we collect certain data automatically in addition to the data that you voluntarily provide to us.
Personal Data Collected Automatically
When you access the Sites and/or use the Services, we use automatic data collection technologies to collect your IP address, browser information (such as type, version, location and carrier), operating systems information, referral URL information, network information, your location, login dates and times, language preferences, and information about how and when you access and use the Sites and/or Services (such as page visits and views, link clicks, etc.). We collect this data through cookies, server logs, and other technologies, such as web analytics tools, as well as IoT sensors and other equipment (including Activated Machines).
Your Personal Data may be also collected automatically through the Software, Third Party Software and directly from an Activated Machine through the relayr Cloud. Please be aware that certain Software installed on your Device may access other files on your Device, such as your contacts, photographs, audio and video clips and your contact information. If you activate your machine through Third Party Software, your Personal Data may be transmitted to us by such Third Party Software in addition to, or instead of, directly through your Activated Machine.
While you are online, your computer saves “cookies.” A “cookie” is a small file, typically made up of letters and numbers, that is saved to your Device or in your browser’s memory. Cookies contain information about your visit to the Sites and/or use of the Services and serve to make our Sites and Services more user-friendly, effective, and secure. Some of the cookies that we use are “session cookies,” which are automatically deleted as soon as you leave the Sites and Services. Other cookies, such as “persistent cookies”, remain on your Device until you delete them, which allows us to recognize your browser the next time you visit. Cookies that remain on your Device may also allow your browser to load previously viewed pages faster.
Cookies allow us to improve the usefulness of our Sites and Services and help us provide the best possible experience. These cookies do not reveal your specific identity (e.g., your name), but may include information related to your device or location (e.g., your IP address). We perform anonymous, statistical analyses of the use of the Sites and Services (e.g., tracking the number of times users visit the Sites and Services, tracking the number of visitors to our Sites and Services, analyzing users’ interactions with our Sites and Services), and do not identify you personally in such analyses.
You can change your browser settings so that you are notified when cookies are being used. You can also change your browser settings to allow cookies only once, refuse them completely or refuse them just in certain cases. You may also activate the automatic deletion of cookies when you close your browser. Please note that deactivating cookies may restrict the Sites and Services functionality and impact or impair your experience on the Sites and Services.
Server Log Files
Log data that your browser and/or mobile application sends to us is collected automatically and saved in server logs, verbose logging files or log tables (“Log Files”). The Log Files contain:
Web analytics tools and other technologies
Other means of automatically collecting Personal Data
We may also use clear GIFs or web beacons to track usage patterns of users of the Services. Additionally, we may use clear GIFs in HTML-based emails sent to our users to track which emails are opened by recipients. The information collected through these means is used to enable more accurate reporting and make the Services better for our users.
Data collected by IoT sensors
Personal Data That You Provide Voluntarily
Our relationship with you (including the Site(s) and Services that you use and any other products and/or services you request) will dictate the types of Personal Data that we collect from you and our uses of such Personal Data. For example, we collect and use different Personal Data according to whether you are an a customer to whom we provide Services, a passive visitor of our Site(s), or otherwise.
Personal Data that you provide us
Personal Data that you may provide to us may include the following:
Collecting, Using, and Processing Your Personal Data
Lawful basis for processing your Personal Data
Depending on the circumstances, one or more of the following may be the lawful basis for how we process your Personal Data:
SHARING YOUR PERSONAL DATA
We will keep your Personal Data confidential and only share it with others in furtherance of one or more of the purposes above.
We share your Personal Data, on a confidential basis, with those departments and personnel who are responsible for the applicable use and/or processing activity and who certify that they will comply with corporate policies implemented and maintained to keep your Personal Data confidential.
Sharing With Third Parties
Where required or permitted by applicable law, we will report or disclose Personal Data to authorities (such as law enforcement) where we reasonably believe that the Sites and Services or our other internet presence is being used fraudulently or illegally (for example, a hacking attack on our network).
TRANSMITTING YOUR PERSONAL DATA INTERNATIONALLY
Please be aware that the Personal Data that we collect may be transferred to, stored in, or processed in the United States and other countries, where our servers are located and our database is operated, or where our third-party service providers servers and/or databases are located. If you are visiting the Sites and Services from outside of the United States, please be advised that the data protection laws of the United States may not be as comprehensive as those in your country of residence and that your Personal Data is subject to the laws of the United States or of the other country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of the United States or such other country, pursuant to the laws of the United States or such other country.
You may also request more information regarding our data transfers, including transfers to service providers outside of your country, and the steps we take to safeguard your Personal Data by contacting us using the contact information set forth below.
We do not and will not sell any of the Personal Data that we collect and have not done so in the last twelve (12) months.
THIRD PARTY SITES
For your convenience, our Sites may contain links (embedded or otherwise) to websites, online services, or mobile applications that are operated by third-parties (“Third Party Sites”). These Third Party Sites are operated independently from our Sites and Services. We are not responsible for the content, security or privacy policies of any such Third Party Sites. You should review the specific privacy policies of those Third Party Sites to determine how they collect, protect, store, use, and process your Personal Data.
RETENTION OF YOUR PERSONAL DATA
To the extent provided by law, you may have the right to:
The rights listed above may not apply in every circumstance or to every user. You can exercise your rights or request more information about your rights by contacting us using the contact information below. If we require further information from you to process your request or verify your identity, one of our staff will contact you. Verification of your identity may be through various means, including but not limited to verification against our own records, through use of a password protected account that you maintain with us, or by other means we deem appropriate given the nature of the request and the Personal Data involved. In any case, we will attempt to respond to each of your requests not later than thirty (30) days after receipt of such requests or in such other timeframe as may be specified by applicable law. We will advise you in writing if we cannot meet your requests within this time limit.
Please note that there may be certain circumstances where we cannot comply with your request; such as where complying with it would mean that we couldn't comply with our own legal or regulatory requirements or an exemption under applicable law applies to the specific circumstances. In these instances, we will let you know why we cannot comply with your request.
How to ‘opt out’ from marketing
You have control over the extent to which we market to you and can request that we stop sending you marketing messages at any time. You can do this by either clicking on the "unsubscribe" button in any marketing email that we send to you or by contacting us using the contact information set forth below.
Please note that even if you opt out from receiving marketing communications, we may still send you service-related and administrative communications from which you cannot opt out without choosing to discontinue your use of the Sites and Services.
California Residents: Your Privacy Rights
Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights with respect to our collection, use, and sharing of their Personal Data.
We collect various categories of Personal Data when you use the Site(s). A detailed description of the data we collect and how we use it is provided above (Section entitled - “Data we collect and how we use it”). You will find that the Section entitled “Sharing your Personal Data” describes the categories of third parties with whom we share your Personal Data and what information may be shared under different circumstances.
We will not discriminate against you for exercising your rights under the CCPA. We will not: (i) deny goods or services to you, (ii) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, (iii) provide you a different level or quality of goods or services, or (iv) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. We do not offer financial incentives associated with our collection, use, or disclosure of your personal information.
Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask companies what Personal Data they share with third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you request such disclosure.
CHILDREN’S USE OF THE SITE(S)
The Sites and Services are not directed to or intended for children. We do not seek or knowingly collect Personal Data from individuals under the age of 18. If you are under the age of 18, we request that you do not access or use the Sites and Services. For more information, please visit the Federal Trade Commission’s website to learn more about the Children’s Online Privacy Protection Act (“COPPA”).
DO NOT TRACK DISCLOSURE
“Do Not Track” is a preference that you may be able to set on your browser (if supported) to opt out from online behavioral tracking. The Sites and Services do not collect personally identifiable data about you as you move across different third party websites over time in order to provide targeted advertising and, therefore, do not respond to “Do Not Track” signals.
OUR CONTACT INFORMATION
Data Protection Officer
relayr is headquartered in Berlin, Germany and in Boston, MA. We have appointed an internal data protection officer for you to contact if you should have any questions. The relayr data protection officer’s name and email address are as follows:
Your authorized agent may also make requests on your behalf. Please have your authorized agent contact us using the information above and to include the proper documentary evidence that demonstrates their authority to make such a request on your behalf. Such documentary evidence includes a signed permission by you or a properly executed power of attorney. Where you have provided signed permission to the authorized agent, we may take steps to verify your identity or directly confirm with you that you have authorized the agent to make a request on your behalf.